FAQ

Our liquidation programs are specifically designed for our consistent, high-volume customers. Qualified customers from our marketplace may be invited to join these programs based on availability. To be eligible for participation in one of our liquidation programs, we require a minimum of three months of consistent purchasing from our wholesale marketplace.

Absolutely! Our team will review your account purchase history and check program availability. We are always available to talk through the process during business hours M-F 9am – 5pm CST @ 1 (800) 974-5230 or email Sales@NeuApplianceWholesale.com

All Direct Liquidation Programs have their own set of rules and requirements. Most programs provide freight and do not allow pickup.

Each program has its own requirements however most programs require a contract.

Each program has its own requirements however most program contracts are for 12 months.

Each program has their own Distribution centers. We have programs and distribution centers across the US.

To discuss selling through Neu Appliance Wholesale or becoming a liquidation vendor, please reach out to our dedicated team. You can contact our sales department during business hours, Monday to Friday, from 9am to 5pm CST, at 1-800-974-5230, or email us at Sales@NeuApplianceWholesale.com. Our team will be happy to provide you with further information and guide you through the process

Absolutely! Many of our members are enrolled in multiple programs.

Yes, we offer delivery and freight on all marketplace listings. Your freight estimate is displayed in your account and on each listing. Freight estimates are used for approximate budgeting only. Exact freight quotes are provided on each order at the time of purchase. This keeps our freight pricing accurate and allows the best available price to our customers

We offer delivery and freight on all marketplace listings. Your freight estimate is displayed in your account and on each listing. Freight estimates are used for approximate budgeting only. Exact freight quotes are provided on each order at the time of purchase. This keeps our freight pricing accurate and allows the best available price to our customers.

Yes, Pickup or delivery are options for all marketplace listings.

Yes, for marketplace orders, we will work directly with your freight company to schedule pickup. Select Pickup at checkout for this option.

For all orders, we require that they be picked up at one scheduled dock time. Multiple pickups are not allowed.

No, Orders must be picked up in full.

After placing your order you will receive an email for scheduling pickups or how to request freight etc.

Customers must pickup the listing IN FULL within 72 hours of purchase. A storage fee of $250 will apply for each additional day. If storage fees occur, the fees must be paid in full before pickup is allowed.

If opting for our provided freight, we book soonest available freight (typically ships within 2 business days). If opting for pickup, Customers must pick up the listing IN FULL within 72 hours of purchase, A storage fee of $250 will apply for each additional day. If Storage fees occur, the fees must be paid in full before pickup is allowed.

Our freight services offer a 2-hour unload period. Additional time will incur fees.
Before you open the truck, match the truck seal to the BOL (Bill of Lading).
If the truck seal has been tampered with or opened, contact us before opening the truck at 1-800-974-5230.
Check that the contents match your invoice and Bill of Lading.
Do not refuse the shipment unless none of the contents match your order.
Before unloading, inspect each item’s condition for shipping damage. If damage is present, take pictures and make note of all occurrences of shipping damage on all goods while still in the truck (before unloading).
Sign the carrier’s bill of lading.

Customers are responsible for unloading their orders. Docks or forklifts are recommended as our freight company’s trucks will not have lift gates. Our freight providers include 2 hours to unload the order. Additional time will incur fees.

Please contact us directly at 1-800-974-5230.

All Wholesale Marketplace listings are purchased online. You pay $1000 of your total purchase price with debit or credit card, as a deposit, at checkout. Your remaining balance + including freight (if selected) is due by Wire within 24 hours. Orders placed after business hours are due the following business day within 24 hours.

Our Wholesale Marketplace deposit process allows us to eliminate transaction fees and streamline the process for our customers.

Initial payments (Deposits paid at checkout) can be paid with major credit cards or debit cards. Remaining balance are paid by wire.

We do not currently offer financing.

We do not offer net-30 payment terms for purchases made on our Wholesale Marketplace. Payment must be made in full before an order is released.

Haul Away Appliances are untested, used appliances that have been removed from customer’s homes when a new appliance is delivered.

Most haul away appliances will need some sort of repair or refurbished performed before being used regularly or resold. Haul away appliances are usually purchased by used appliance stores that refurbish and resell them.

No, Haul away appliances do not include any warranties from us. Manufacturer warranties would assumed to be expired or not valid

We do not offer customized Haul Away orders.

If your appliance store sells used appliances and refurbishes appliances then absolutely! If you do not have the capability to refurbish appliances, you should consider other options.

Haul away appliances are untested and unfiltered. Many appliances will need thorough cleaning or refurbishing before you resell them. Marketplace listings will include descriptions, videos and pictures of the actual appliances to help you understand what you are purchasing.

Haul Away Appliances are the lowest cost appliance inventory we offer.

• Haul Away Appliances are the lowest cost appliance inventory we offer.
• Buying Haul Away Appliances allows you to resell at lower price points and still be profitable, thus Increasing your sales velocity..
• Haul Away Appliance listings generally contain a wide variety of brands, models, and ages of appliances, catering to a wide customer base.
• Refurbished older model appliances are in high demand for their durability and function.

Retail business owners may prefer Haul Away Appliances because:

• They have built their business around an efficient process to refurbish appliances at a low cost and high finished quality.
• The cost of Haul Away Appliances allows them to provide their customers with deep discounts to increase sales velocity.
• Selling quality appliances at a discount builds their business’s a great reputation in their community.
• The appliance categories they receive cover a wide variety of demand.
• The older model appliances if refurbished correctly provide their customers with a more simple and durable solution compared to some current model appliances.

Many used appliance retailers or resellers have built very profitable businesses on refurbishing haul away appliances.

Most wholesale listings of Haul away appliances will be by the full truckload however, occasionally we will have 1/2 truckload options.

Most of our wholesale marketplace haul away appliance listings will be for full truckloads, with the occasional half truckload option available.

Neu Processed Appliances are generally current model appliances that have been processed by our appliance processing center. These appliances have been tested and verified to work per manufacturer specifications. All appliances are inspected and verified to include all essential parts and pieces. Most appliances include the manufacturer warranty and ALL appliances include a 3rd party warranty. These showroom ready appliances are great for ANY retailer not just an appliance store.

Yes, Neu Processed Appliances have been tested and verified to work to manufacturer specifications. Each appliance has been inspected to verify all essential parts are included. All appliances should be inspected by the purchaser for shipping damage. All appliances include a 3rd party warranty and Most appliances include manufacturer warranty.

All Neu Processed Appliances include a 3rd party warranty and Most appliances include manufacturer warranty.

We do not offer customized Neu Processed Orders.

Neu Processed Appliances are among the highest demand liquidation inventory on the market. Neu Processed appliances come at a big discount that you can pass on to your customers and hold their value well.

Neu Processed Appliances are our best product for those without appliance experience. Because these products are tested and inspected these are great inventory for those without appliance repair experience other other appliance related experience that other conditions may require. We have types of customers that prefer Neu Processed Appliances like bin stores, discount stores and other discount retailers.

Yes! All Neu Processed Appliances are mechanically tested and verified to work to manufacturer specifications. Each appliance is inspected and verified to include all essential parts. Neu Processed appliances can include items with scratch or dents that do not effect the functionality of the machine.

• Neu Processed Appliances are the highest quality grade of appliances we sell on Wholesale Marketplace
• Most Neu Processed Appliances include the original Manufacturer Warranties
• All Neu Processed Appliances include our 3rd party warranty coverage.
• Because all appliances are tested and verified to include all essential parts these appliances are fast to resell
• Because Neu Processed Appliances are showroom ready you do not need extensive appliance experience allowing many different types of resellers access to high demand appliances.
• Neu Processed Appliances are typically current model appliances which are currently sold at big box retailers.
• Neu Processed Appliances allow you to pass your discounts to your customers

Retail Business Owners Prefer Neu Processed Appliances:

• Neu Processed Appliances allow any reseller to be successful reselling these appliances.
• Wide varieties of retailers prefer these products including: Discount stores, Bin stores, Small retailers, Scratch and Dent Appliance Stores, Resellers and many more
• Purchasing at such a large discount provides the ability to pass on the discount to their customers which increases the sales velocity of their products
• Selling current model appliances at a deep discount builds their business a great reputation in their community
• Showroom ready appliances are fast to process and get on their sales floor
• The models offered are a true match to the rest of the “New” Appliance Market, making it easy for their customers to understand why they’re discounted
• Manufacturer and 3rd party warranties alleviate the workload on their staff

Retail customers prefer Neu Processed Appliances

• The quality is similar to that of a new appliance.
• Deep discounts are offered compared to “New Appliances”
• Current model appliances are easy to understand why they are discounted (open box)
• The mix of models is current with what other “New” appliance retailers are selling, making it easier to compare.
• Manufacturer and 3rd party warranties ensure the appliance lasts.
• Customers prefer purchasing and supporting local companies vs big box stores

Many Appliance Retail Stores have built very profitable businesses selling Neu Processed Appliances.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and Full truckload listings of Neu Processed Appliances.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and Full truckload listings of Neu Processed Appliances.

Scratch and Dent Appliances are generally current model, new, unused appliances that have a cosmetic scratch, dent or blemish of some sort. Scratch and dent appliances may or may not include the original manufacturer wrapping or packaging.

Scratch and Dent Appliances should be tested and repaired if needed before using / reselling. Scratch and dent appliances have the highest pass/working rate of any other condition appliance we sell. You may need to perform some repairs however most will be in showroom ready condition.

Scratch and Dent appliances are not guaranteed to have any manufacturer or individual warranties unless outlined in the description of the listing. In most cases scratch and dent appliances will have manufacturer warranties however listings can vary and terms are specific to the appliance, manufacturer and other conditions.

We do not offer customized Scratch and Dent orders.

Scratch and Dent appliances are among the highest demand liquidation inventory on the market. Scratch and Dent appliances come at a big discount that you can pass on to your customers and hold their value well. .

Most scratch and dent appliances are in excellent functioning condition with some sort of cosmetic scratch, dent or blemish. however you should test all items to verify functionality. All Scratch and Dent Appliances are sold untested. Marketplace listings will include descriptions, videos and pictures of the actual appliances to help you understand what you are purchasing.

There are many benefits to buying Scratch and Dent Appliances to resell at your appliance retail store:

• Scratch and dent appliances are one of the highest quality grades of appliances we sell on the Wholesale Marketplace.
• Scratch and dent appliances have deep discounts compared to new appliances.
• Buying at a low price allows you to resell at a low price to increase your sales velocity.
• Scratch and Dent appliances require minimal work to get them to the showroom floor compared to other types of liquidation appliances.
• Scratch and Dent Appliances are typically the current model which matches what other big box retailers currently sell.
• Most Scratch and Dent Appliances include the original manufacturer warranties. (each listing and appliance is different)
• Retail Customers understand the discount offered for a cosmetic blemish.

Retail business owners prefer Scratch and Dent Appliances because:

• The quality of the appliances make great products for their customers, building their business’ reputation.
• Purchasing at such a large discount provides the ability to pass on the discount to their customers which increases the sales velocity of their products.
• Selling current model appliances at a deep discount builds their business a great reputation in their community.
• The near showroom-ready condition in which the appliances arrive is fast to process and get to the sales floor
• The models offered are a true match to the rest of the “New” appliance market, making it easy for their customers to understand why it’s discounted (for a cosmetic scratch or dent or being returned)
• Manufacturer warranties alleviate the workload on their staff

Retail customers prefer Customer Return Appliances because:

• The quality is similar to that of a new appliance
• Deep discounts are offered compared to “new” appliances
• Current model appliances are easy to under stand why they are discounted (because of a scratch or dent)
• The mix of models is current with what other “New” appliance retailers are selling, making it easier to compare
• Manufacturer warranties ensure the appliance will last
• They love purchasing and supporting local companies vs big box stores

Many Appliance Retail Stores have built very profitable businesses selling scratch and dent appliances.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and Full truckload listings of Scratch and Dent Appliances.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and Full truckload listings of Scratch and Dent Appliances.

Customer Return Appliances are generally current model appliances that have been returned for various reasons. These appliances may have cosmetic scratches, dents, or other blemishes. It is important to note that Customer Return Appliances may require some sort of repair before reselling them. Additionally, they may or may not include the original manufacturer’s wrapping or packaging.

Customer Return Appliances should be tested and repaired if needed before using / reselling. Customer Return appliances have a high pass/working rate. You may need to perform some repairs.

Customer Return Appliances are not guaranteed to have any manufacturer or individual warranties unless outlined in the description of the listing. In most cases Customer Return appliances will have manufacturer warranties however listings can vary and terms are specific to the appliance, manufacturer and other conditions.

We do not offer customized Customer Return orders.

Customer Return appliances are the most popular condition of liquidation appliances we sell. Many customers feel customer return appliances have the best value. Customer Return appliances come at a big discount that you can pass on to your customers and hold their value well.

Most Customer Return Appliances are in excellent functioning condition with some wear like cosmetic scratches, dents or blemishes. however you should test all items to verify functionality. All Customer Return Appliances are sold untested. Marketplace listings will include descriptions, videos and pictures of the actual appliances to help you understand what you are purchasing.

There are many benefits to buying Customer Return Appliances to resell at your appliance retail store:

• Customer Return Appliances have, what most consider, the best value out of all liquidation appliance types
• Customer Return Appliances have the deepest discounts compared to “new” appliances or even Scratch and Dent Appliances
• Buying at a low price allows you to resell at a low price, Thus increasing your sales velocity
• Customer Return appliances require minimal work to get them to the showroom floor compared to other types of liquidation appliances.
• Customer Return Appliances are typically the current model which matches what other big box retailers currently sell.
• Many Customer Return Appliances include the original manufacturer warranties (each listing and appliance is different)
• Retail Customers understand the discount offered for a cosmetic blemish or returned item

Retail business owners prefer Customer Return Appliances because:

• The quality of the appliances makes great products for their customers, which builds their business’ reputation
• Purchasing at such a large discount provides the ability to pass on the discount to their customers thus increasing the sales velocity of their products
• Selling current model appliances at a deep discount builds their business’s a great reputation in their community
• The near showroom-ready condition in which the appliances arrive is fast to process and get to the sales floor
• The models offered are a true match to the rest of the “New” appliance market, making it easy for their customers to understand why it’s discounted (for a cosmetic scratch or dent or being returned)
• Manufacturer warranties alleviate the workload on their staff

Retail customers prefer Customer Return Appliances because:

• The quality is similar to that of a new appliance
• Deep discounts are offered compared to “new” appliances
• Current model appliances are easy to under stand why they are discounted (because of a scratch or dent)
• The mix of models is current with what other “New” appliance retailers are selling, making it easier to compare
• Manufacturer warranties ensure the appliance will last
• They love purchasing and supporting local companies vs big box stores

Many Appliance Retail Stores have built very profitable businesses selling Customer Return Appliances.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and Full truckload listings of Customer Return Appliances.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and Full truckload listings of Scratch and Dent Appliances.

Salvage Appliances are generally current model appliances that have been classified as ‘Salvage.’ Each facility has its own grading and criteria for labeling a product as salvage. It is important to note that Salvage Appliances are more likely to have significant damage compared to other conditions. Refurbishing salvage appliances may require a more thorough process compared to other conditions. It is recommended to assume that all Salvage Appliances will need some sort of repair before reselling them. Additionally, Salvage appliances may or may not include the original manufacturer’s wrapping or packaging.

Salvage Appliances should be tested and repaired if needed before using / reselling. Assume all Salvage appliances need some sort of repair.

No, Salvage Appliances generally do not have manufacturer or other warranties.

We do not offer customized Salvage orders.

Salvage Appliances are the lowest priced current model liquidaiton appliances we offer. To be sucessful at reselling Salvage Appliances you should have a efficient refurbishing process and an ability to utilize the parts off failed machines.

Most Salvage Appliances are in rough cosmetic condition, displaying cosmetic scratches, dents, or blemishes. It is recommended to test all Salvage Appliances to verify their functionality since they are sold untested. Marketplace listings provide descriptions, videos, and pictures of the actual appliances to help you understand what you are purchasing.

There are many benefits to buying Salvage Appliances to resell at your appliance retail store:

• Salvage Appliances offer the lowest prices for current model liquidation appliance supply.
• Salvage Appliances provide the deepest discounts compared to -Scratch and Dent Appliances or even Customer Return Appliances.
• Salvage Appliances offer a wide variety of current model appliances, making them great for supplying parts or refurbishing and reselling.
• Salvage Appliances often have parts that are hard to find, backordered, or out of stock.
• Buying at a low price allows you to refurbish and resell at competitive prices, increasing your sales velocity.
• Salvage Appliances typically consist of current model appliances, matching what other big box retailers currently sell.
• Retail customers easily understand the discount offered for a refurbished current model.

Retail business owners prefer Salvage Appliances because:

• They have developed efficient processes to refurbish appliances at a low cost while maintaining high finished quality.
• The quality of current model appliances allows them to provide great products to their customers, building a positive reputation.
• Purchasing at a steep discount enables them to pass on the savings to customers, boosting sales velocity.
• Selling current model appliances at a deep discount enhances their business’s reputation within the community.
• The models offered are a true match to the rest of the “New” appliance market, making it easy for customers to understand why they are discounted (refurbished)

Retail customers prefer Salvage Appliances after refurbishment because:

• The quality can be comparable to that of a new appliance.
• The deep discounts compared to “new” appliances make them an attractive choice.
• Understanding why they are discounted (refurbished) is straightforward for current model appliances.
• The mix of models aligns with what other “New” appliance retailers are selling, allowing for easier comparison.
• Supporting local companies and purchasing from them is favored over big box stores.

Many Appliance Retail Stores have built very profitable businesses selling refurbished Salvage Appliances and utilizing their parts.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and Full truckload listings of Salvage Appliances.

Yes our Wholesale Marketplace offers many options including 1/2 truckload and full truckload listings of Salvage Appliances.